The Clerks in the Hastie Stable are committed to providing a fast, responsive and efficient service. They offer a modern, flexible and friendly approach. They periodically seek the views of agents on the level of service which they offer. They are always open to suggestions as to how their service may be improved to meet individual needs and welcome comments. As a result of feedback received they have implemented a system for providing agents with accurate timescales for written work. Should delays be expected in the return of work the clerks will contact those instructing in good time in order that other arrangements can be made if necessary. The clerks assist with a realistic and flexible approach to fees. They are always willing to discuss individual requirements in advance and are happy to provide fee quotes for all work upon request. The Clerks can also advise on what type of papers are likely to be required by Counsel in particular cases.
The clerks always endeavour to provide the right advocate for the individual needs of those instructing and to that end are also happy to recommend counsel who are members of other stables when appropriate.